RETURN & REFUND POLICY
Last Updated: November 2025
Company: SCARPAX LLC
Website: www.bandumu.com
1. Returns
We gladly accept returns within 14 calendar days of delivery for eligible products.
To qualify for a return, items must be:
- Unused and in original condition
- Returned in their original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at:
Please include your order number in your email.
2. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds are typically processed within 5–10 business days to the original payment method used during checkout.
Shipping fees are non-refundable unless the item received was defective, damaged, or incorrect.
3. Exchanges
If you would like to exchange an item (such as a different design or color), please contact us within 14 days of delivery.
Exchanges are subject to product availability.
4. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Used wearable products
- Final sale or clearance items
- Gift cards
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging.
We will gladly arrange a replacement or full refund when applicable.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
7. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
📩 support@bandumu.com
🏢 SCARPAX LLC – New Jersey, USA